Overview
Project Style: FreePBX Module
This customer service reporting module emails call volume statistics and copies of random phone calls (weekly) to designated address. Compiles weekly reports on call volume for the previous week.
This module allows the user to specify specific extensions that they want to monitor, as well as the extensions and email addresses of supervisors that will get identical information.
Weekly, emails containing call statistics such as average call time, number of inbound and outbound calls, etc. will be emailed to the email address on file for the specified extensions as well as the email address of the supervisors. Additionally, if recordings are enabled on the system and the user specified criteria are met, copies of random recordings will be delivered to the voicemail of the user for which the recording is for, as well as the voicemail of the specified supervisor's extensions.
Conditions/Prerequisites:
This module is compatible with the security models used in, and has been tested with the following distributions:
Fonicatec PABX
Foncordiax
PBX In A Flash
TrixBOX CE
Asterisk Version Compatibility
This module has been tested and found to work correctly with Asterisk versions 1.4.
- Homepage: http://projects.colsolgrp.net/projects/show/csreporting
- FreePBX Module: Y